Q: I would prefer not to order online. Is there another way to order?
Yes, you can purchase any beaded curtain through the mail with either check or money order. Simply fill out the mail-in order form with all the curtains you wish to purchase, and mail it to our address. Make checks payable to 'Blue Glass Enterprises'.
Q: I sent an email but I haven't heard back?
A: We try to answer all emails within 24 hours of receipt of the message. Many America On Line & Earthlink users have E-mail Spam Filters that prevent return messages from online retailers, when they are set too high. If you don't hear from us check your junk mail box. Our reply may have wound up there.
Q: Do you have a mail order catalog?
A: To keep cost down and for environmental reasons we do not have a print catalog. We only publish our online catalog.
Q: Why does shipping seem so expensive?
A: Unfortunately shipping is expensive, but it is not within our control. Beaded curtains make for long parcels at 36"+ in length. Shipping companies calculate shipping for odd shapped items by "dimensional weight" and not the actual weight. Visit www.UPS.com and check out their rate calculator. You will see that our shipping is quite reasonable.
Q: How do you install the curtains? Is it easy?
A: Do you have five minutes, one hammer, and two nails? Our installation instructions page will guide you step by step through the process of installing your new beaded curtain.
Q: How can I track the status of my beaded curtain shipment?
A: UPS will E-mail customers tracking numbers once your beaded curtains have shipped. If you have not received a tracking number, contact us and we will happily supply with the needed information. Additionaly you may wish to check your E-mail Spam Filter, many times Spam Filters delete these tracking number emails.
Q:Do you make custom sizes?
We currently do not, but most of the curtains can be shortened both in length and width. If you need to cover a wider space, buy two and hang them side by side.
Q:How long will it take for my order to ship?
Most curtains will ship within 48 hours of payment. If you pay by check, we will send your order as soon as the check clears.
Q:How long does shipping take?
We ship UPS ground to non P.O Box address in the 48 contiguous states. Depending on where you live this can take 2-5 days, .
Q:What if I want faster shipping?
If you would like UPS Next Day Air, 2nd Day Air or 3 Day Select, please email us. Include exactly what your order will consist of as well as the shipping town and zip code. We will email you a price quote. Shipping will be based on weight.
Q:What if I live outside the 48 contiguous states or have a P.O. Box address?
Please view our shipping page for a detailed list of where and how we ship. Shipping Information page
Q:How can I pay if I do not want to use PayPal?
Right now, we can only accept credit card orders through PayPal. You can also order by check or money order. Please print out a check order form. CLICK HERE FOR PRINTABLE ORDER FORM